The „GSM – Consultation & Assistance“
GSM evaluates, advises and – crucially – assists and accompanies you on the way. Whoever wants to accompany someone must be able to meet them on the way! The starting point for our assistance and accompaniment is defined, quite naturally, by you – the customer: By your vision as founder of the company, your entrepreneurial desire, and the specific tasks which lie ahead. Our approach is solution-oriented. Furthermore, we have the solid foundation of our understanding of service industries.
We understand services as value-creating activities, which integrate the customers into the process of performance creation, and which are characterized by a high level of individualisation.
Service quality or performance as a foundation for sustainable business success is characterized by a mutual trust and belief in the competence of the performance, as well as the willingness and desire on the part of all those involved in the process to perform.
This kind of typologisation of services, implies a certain approach as far as analyses, forecasts, conception of aims and strategy, implementation processes and reflection processes are concerned – indeed in all areas and phases of a successful consultation.
These implications define the extent of the portfolio of our consultation services.
Literature: Standortplanung für Dienstleistungsunternehmen.
Das Beispiel multifunktionaler Sportanlagen
von Dr. Matthias Zimmermann
